Price Match Policy

Crawford Espresso is committed to offering competitive pricing on all products we sell. If you find a lower advertised price from another qualifying online retailer, we will review the offer and, if eligible under the conditions below, match the competitor's price and issue a refund for the difference.

Our goal is to ensure you feel confident that you are receiving the best available value when purchasing from Crawford Espresso.

Price Match Policy

If you find a lower advertised price for a product purchased from our website, Crawford Espresso will match the competitor's price and beat it by $50 for products priced over $2,000, provided the request meets the eligibility conditions outlined below.

Price match requests must be submitted within 7 days of the original purchase date.

To request a price match, customers must provide proof of the lower price, such as a product page link, screenshot, invoice, or email showing the advertised offer.

How the Price Match Process Works

1. Purchase the item

The product must first be purchased through the Crawford Espresso website before submitting a price match request.

2. Submit your request

Contact our support team using the information below and include:

  • Your order number
  • A link to the competitor's product page
  • Proof of the lower advertised price (screenshot, invoice, or email)

3. Verification

Our team will verify that the competitor, product, and pricing meet the eligibility requirements listed in this policy.

4. Review timeline

Price match requests are typically reviewed within 1–2 business days during customer service hours.

5. Refund of price difference

If the request is approved, Crawford Espresso will issue a refund for the price difference to the original payment method used at checkout.

6. Refund processing time

After the refund is issued, most banks and payment providers process the refund within 3–5 business days.

7. Confirmation

Customers will receive an email confirmation once the request has been reviewed and when the refund has been issued.

Eligibility Conditions

The following conditions apply to all price match requests:

  • The item must have been purchased from our website before requesting the price match
  • The competitor must be a legitimate online retailer
  • The competitor must be an authorized retailer of the product
  • The product must be identical (same brand, model, and configuration)
  • The item must be in stock and available for purchase on the competitor’s website
  • The competitor’s price must be a publicly advertised price available to all customers
  • Promotions such as rebates, bundle offers, membership discounts, or buy-one-get-one promotions are not eligible
  • Auction sites, marketplaces, and discount platforms (including eBay, Overstock, or similar sites) are not eligible
  • Special promotional events such as Black Friday or Cyber Monday are excluded
  • Price comparisons include the product price and shipping charges, but exclude sales tax

Certain exceptions may apply.

Additional Policy Considerations

Crawford Espresso works to offer the lowest prices permitted by manufacturers and supplier agreements. In situations where a proposed price match would result in a loss beyond allowable limits, Crawford Espresso reserves the right to make the final determination regarding approval of the request.

Contact Information

For questions regarding this policy or to submit a price match request, please contact us:

Business Name: Crawford Espresso
Email: support@crawfordespresso.com
Phone: (318) 558-6868
Customer Service Hours: Monday – Friday, 8 AM – 5 PM ET