Shipping policy

Shipping Policy

Last Updated: September 20, 2025

This Shipping Policy explains how orders placed with Crawford Espresso are processed, shipped, and delivered.

If you have questions about shipping or delivery timelines, please contact our support team.

Email: support@crawfordespresso.com
Phone: (318) 558-6868
Customer Service Hours: Monday–Friday, 8 AM – 5 PM ET

Order Confirmation

After placing an order, you will receive an order confirmation email confirming that your order has been received.

At this stage, your payment method is pre-authorized but not yet fully charged.

Once the order is received:

Our system sends the order to our suppliers for inventory verification.
The supplier confirms whether the item is in stock and available for shipment.

If the Item Is In Stock

Your payment will be processed.
The order will be submitted for shipment.

If the Item Is Backordered or Unavailable

The payment pre-authorization will be voided.
Our team will notify you by email with available options.

Order Processing

Orders placed before 5:00 PM EST (Monday–Friday) begin processing the same business day.

Typical order handling time is 1–3 business days before shipment.

During this time, our team:

confirms supplier inventory
processes payment
prepares the order for shipment

Orders placed after the daily cut-off time or on weekends will begin processing on the next business day.

Order Shipment

Once the order ships:

Tracking information will be sent to the email address used at checkout.
Tracking details are typically provided within 24 hours after the shipment leaves the warehouse.

If you do not receive tracking information within 4 business days after placing your order, please contact support at:

support@crawfordespresso.com

Shipping Methods

Crawford Espresso offers multiple shipping options depending on the product and delivery requirements.

Free Curbside Delivery

Our standard shipping option.

Delivery is made to the curb or loading area outside the delivery address
Transit time typically takes 5–7 business days after shipment
Estimated total delivery time (processing + transit) is 6–10 business days

Threshold Delivery

The shipment is delivered to the front door, porch, or sheltered garage area.

White Glove Delivery

This service includes:

Delivery to the room of choice
Minor assembly if required
Removal of packaging materials

Availability depends on the product and location.

Shipping Outside the United States

Crawford Espresso primarily ships within the United States.

Some products may be available for Canadian delivery depending on the supplier.

If checkout on our website accepts your shipping address, the order will be processed accordingly.

Address Changes

If you need to change your shipping address after placing an order, please contact us immediately.

If the order has not yet shipped, we will attempt to update the address.

If the order has already shipped:

the request will be submitted to the carrier
delays may occur
any additional carrier fees for rerouting or address changes will be the customer's responsibility

Shipping Time Estimates

Shipping and delivery times shown on product pages are estimates based on supplier and carrier information.

Actual delivery timelines may vary due to factors outside Crawford Espresso’s control, including:

supplier production delays
freight carrier delays
port congestion
weather disruptions
supply chain constraints

While we strive to provide accurate estimates, shipping timelines cannot be guaranteed.

Shipping Delays

If a shipment is delayed due to factors outside our control, our support team will assist in tracking the shipment and communicating updates.

If an order is canceled after shipment has been arranged due to delivery delays, the customer may be responsible for applicable shipping, freight, storage, or return costs incurred.

Delivery Inspection

Customers should inspect all shipments upon delivery.

If visible damage is present:

Note the damage on the delivery receipt.
Take photos of the packaging and product.
Email the photos and order number to support@crawfordespresso.com within 24 hours.

Prompt reporting helps us process freight claims and replacement requests.

Contact Information

Business Name: Crawford Espresso