Shipping policy

Shipping Policy

Last Updated: October 12, 2026

This Shipping Policy explains how orders placed with Crawford Espresso are processed, shipped, and delivered.

If you have questions about shipping or delivery timelines, please contact our support team.

  • Business Name: Crawford Espresso
  • Head Office: 307 West 38th Street, 16th Floor, New York, NY 10018
  • Email: support@crawfordespresso.com
  • Phone: (318) 558-6868
  • Customer Service Hours: Monday – Friday | 9:00 AM – 6:00 PM ET

Order Confirmation

  • Handling & Processing Time: 1–3 business days (Monday through Friday, excluding public holidays).
  • Standard Transit Time: 5–7 business days after dispatch.
  • Total Estimated Delivery Window: 6–10 business days from order placement.

As soon as you place your order, you will receive a confirmation email. All items listed on our website are in stock and ready to ship.

We will email you a tracking number as soon as your package ships. If you need help with your order, contact us at support@crawfordespresso.com.

Order Processing

As soon as you place your order, you will receive an automated confirmation email confirming that your payment has been successfully authorized.

All products listed on our website are in stock and prepared for fulfillment. Orders are processed and queued for dispatch within 1–3 business days (Monday through Friday, excluding public holidays).

Pre-Shipment Cancellations:
If you need to cancel or modify your order before it has been dispatched, please contact customer support immediately. 
Orders canceled prior to shipment receive a 100% full refund with zero processing or cancellation fees.

Order Shipment

As soon as your package ships from our facility, we will send you a shipping confirmation email containing your carrier tracking number so you can monitor your delivery in real time.
  • Processing Time: 1–3 business days
  • Transit Time: 5–7 business days
  • Total Estimated Delivery Window: 6–10 business days
Standard ground and freight deliveries are available across the contiguous United States. If you do not receive tracking information within 4 business days of placing your order, please contact our support team at support@crawfordespresso.com.

 

Shipping Rates & Delivery Tiers

Shipping rates are calculated dynamically at checkout based on product weight, dimensions, and freight requirements:

Shipping Profile / Category
Standard Shipping (5–7 Business Days)
Expedited / Priority Shipping (1–3 Business Days)
T1 - Smallwares & Standard Items
FREE
$189.00
T2 - Light Equipment & Accessories
$49.90
$189.00
T3 - Heavy Equipment & Prosumer Machines
$89.90
$299.00
T4 - Commercial Freight Equipment
$299.00
$799.00
T5 - Premium Freight Equipment
$799.00
$1,499.00

All standard and freight rates apply to deliveries within the contiguous 48 United States.

Shipping Methods

Crawford Espresso offers multiple shipping options depending on the product and delivery requirements.

Standard Freight / Curbside Delivery

Our standard shipping option.

  • Delivery is made to the curb or loading area outside the delivery address
  • Transit time typically takes 5–7 business days after shipment
  • Estimated total delivery time (processing + transit) is 6–10 business days

Threshold Delivery

The shipment is delivered to the front door, porch, or sheltered garage area.

White Glove Delivery

This service includes:

  • Delivery to the room of choice
  • Minor assembly if required
  • Removal of packaging materials

Availability depends on the product and location.

Shipping Outside the United States

Crawford Espresso primarily ships within the United States.

Some products may be available for Canadian delivery depending on the supplier.

If checkout on our website accepts your shipping address, the order will be processed accordingly.

Address Changes

If you need to change your shipping address after placing an order, please contact us immediately.

If the order has not yet shipped, we will attempt to update the address.

If the order has already shipped:

  • the request will be submitted to the carrier
  • delays may occur
  • Any additional carrier fees for rerouting or address changes will be the customer's responsibility

Shipping Time Estimates

Shipping and delivery times shown on product pages are estimates based on supplier and carrier information.

Actual delivery timelines may vary due to factors outside Crawford Espresso’s control, including:

  • supplier production delays
  • freight carrier delays
  • port congestion
  • weather disruptions
  • supply chain constraints

While we strive to provide accurate estimates, shipping timelines cannot be guaranteed.

Shipping Delays

If a shipment is delayed due to factors outside our control, our support team will assist in tracking the shipment and communicating updates.

If an order is canceled after shipment has been arranged due to delivery delays, the customer may be responsible for applicable shipping, freight, storage, or return costs incurred.

Delivery Inspection

Customers should inspect all shipments upon delivery.

If visible damage is present:

  1. Note the damage on the delivery receipt.
  2. Take photos of the packaging and product.
  3. Email the photos and order number to support@crawfordespresso.com within 24 hours.

Prompt reporting helps us process freight claims and replacement requests.

Contact Information

Business Name: Crawford Espresso

Email: support@crawfordespresso.com
Phone: (318) 558-6868
Customer Service Hours: Monday–Friday, 9 AM – 6 PM ET