Trusted by 1,200+ customers including cafe owners, pro baristas, and home brewers across America.
The Faema X20 S10 combines high-capacity super automatic espresso technology with intelligent beverage automation for busy cafés, offices, hotels, convenience stores, and self-service environments. Featuring the S10 milk system, a large 10.4-inch touchscreen display, dual coffee hoppers, integrated grinders, and fully automatic drink preparation, it delivers exceptional consistency, speed, and premium beverage quality with minimal operator involvement.
Every purchase comes backed by manufacturer's 1-year parts warranty. If a component is defective in materials or workmanship, we'll replace it — no hassle. For brands that manage their own technical support, we'll personally connect you with their dedicated team.
Coverage applies when equipment is properly installed and maintained per manufacturer guidelines, and operated with water that meets quality requirements. Labor, on-site service, shipping, and installation costs fall outside the warranty scope, as does damage from scale buildup, misuse, neglect, or unauthorized repairs.
Coffee equipment is a big investment, and we want you to be 100% satisfied with your new setup. That's why we offer 30 days to return your machine if it's not the right fit. While return shipping and a small restocking fee are your responsibility (unless there's an issue with the machine, in which case we'll cover everything), we'll make sure the rest of the process is smooth and simple.
In-stock items ship within 1 business day, and most orders arrive within 5–7 business days across the contiguous 48 states. A signature may be required at delivery for larger items.
Not the right fit? No problem. You have 30 days from delivery to make a return. Smallware must be unused to qualify, and Open Box or Certified Pre-Owned items are final sale.
| Product Overview | |
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The Faema X20 S10 combines high-capacity super automatic espresso technology with intelligent beverage automation for busy cafés, offices, hotels, convenience stores, and self-service environments. Featuring the S10 milk system, a large 10.4-inch touchscreen display, dual coffee hoppers, integrated grinders, and fully automatic drink preparation, it delivers exceptional consistency, speed, and premium beverage quality with minimal operator involvement. The intuitive 10.4-inch touchscreen makes it easy to select, customize, and save beverage recipes, while the S10 milk system automatically produces rich, creamy milk foam for cappuccinos, lattes, and other specialty drinks. Dual bean hoppers allow two different coffee blends to be served from one machine, while automatic cleaning programs and simplified maintenance help maximize uptime in demanding commercial environments. Powered by Faema's advanced super automatic brewing system, the X20 S10 precisely manages grinding, dosing, extraction, and milk preparation to consistently deliver café-quality beverages at the touch of a button. Built with commercial-grade components and premium Italian engineering, it offers the reliability, efficiency, and long-term durability required for high-volume professional beverage service. |
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| Technical Details | |
| Burrs | 2 high-performance steel burr grinders with PVD coating |
| Grinding capacity | Up to 200 cups/day |
| Hopper capacity | 2 × 1.2 kg |
| Type | Super Automatic |
| Smart App Connectivity | Yes |
| Coffee Boiler Capacity | 2.6 L SmartBoiler |
| Features | 7" touchscreen, AutoSteam Cold Touch, dual grinders, 50 mm metal coffee group, SmartBoiler, automatic washing system, Wi-Fi, USB, bi-directional telemetry |
| Physical Measurements | |
| Width | 14.6" |
| Depth | 24.4" |
| Height | 30.0" |
| Net weight | 157 lb |
| Power | |
| Wattage | 3,400 W |
| Frequency | 60 Hz |
| Voltage | 220V |
| Phase | 1 |
Crawford Espresso is committed to offering competitive pricing on all products we sell. If you find a lower advertised price from another qualifying online retailer, we will review the offer and, if eligible under the conditions below, match the competitor's price and issue a refund for the difference.
Our goal is to ensure you feel confident that you are receiving the best available value when purchasing from Crawford Espresso.
If you find a lower advertised price for a product purchased from our website, Crawford Espresso will match the competitor's price and beat it by $50 for products priced over $2,000, provided the request meets the eligibility conditions outlined below.
Price match requests must be submitted within 7 days of the original purchase date.
To request a price match, customers must provide proof of the lower price, such as a product page link, screenshot, invoice, or email showing the advertised offer.
The product must first be purchased through the Crawford Espresso website before submitting a price match request.
Contact our support team using the information below and include:
Our team will verify that the competitor, product, and pricing meet the eligibility requirements listed in this policy.
Price match requests are typically reviewed within 1–2 business days during customer service hours.
If the request is approved, Crawford Espresso will issue a refund for the price difference to the original payment method used at checkout.
After the refund is issued, most banks and payment providers process the refund within 3–5 business days.
Customers will receive an email confirmation once the request has been reviewed and when the refund has been issued.
The following conditions apply to all price match requests:
Certain exceptions may apply.
Crawford Espresso works to offer the lowest prices permitted by manufacturers and supplier agreements. In situations where a proposed price match would result in a loss beyond allowable limits, Crawford Espresso reserves the right to make the final determination regarding approval of the request.
For questions regarding this policy or to submit a price match request, please contact us:
Business Name: Crawford Espresso
Email: support@crawfordespresso.com
Phone: (318) 558-6868
Customer Service Hours: Monday – Friday, 8 AM – 5 PM ET
Last Updated: September 20, 2025
This Shipping Policy explains how orders placed with Crawford Espresso are processed, shipped, and delivered.
If you have questions about shipping or delivery timelines, please contact our support team.
Email: support@crawfordespresso.com
Phone: (318) 558-6868
Customer Service Hours: Monday–Friday, 8 AM – 5 PM ET
After placing an order, you will receive an order confirmation email confirming that your order has been received.
At this stage, your payment method is pre-authorized but not yet fully charged.
Once the order is received:
Orders placed before 5:00 PM EST (Monday–Friday) begin processing the same business day.
Typical order handling time is 1–3 business days before shipment.
During this time, our team:
Orders placed after the daily cut-off time or on weekends will begin processing on the next business day.
Once the order ships:
If you do not receive tracking information within 4 business days after placing your order, please contact support at:
Crawford Espresso offers multiple shipping options depending on the product and delivery requirements.
Our standard shipping option.
The shipment is delivered to the front door, porch, or sheltered garage area.
This service includes:
Availability depends on the product and location.
Crawford Espresso primarily ships within the United States.
Some products may be available for Canadian delivery depending on the supplier.
If checkout on our website accepts your shipping address, the order will be processed accordingly.
If you need to change your shipping address after placing an order, please contact us immediately.
If the order has not yet shipped, we will attempt to update the address.
If the order has already shipped:
Shipping and delivery times shown on product pages are estimates based on supplier and carrier information.
Actual delivery timelines may vary due to factors outside Crawford Espresso’s control, including:
While we strive to provide accurate estimates, shipping timelines cannot be guaranteed.
If a shipment is delayed due to factors outside our control, our support team will assist in tracking the shipment and communicating updates.
If an order is canceled after shipment has been arranged due to delivery delays, the customer may be responsible for applicable shipping, freight, storage, or return costs incurred.
Customers should inspect all shipments upon delivery.
If visible damage is present:
Prompt reporting helps us process freight claims and replacement requests.
Business Name: Crawford Espresso
Email: support@crawfordespresso.com
Phone: (318) 558-6868
Customer Service Hours: Monday–Friday, 8 AM – 5 PM ET
